THE ADHD BIG SISTER PRIVACY POLICY
(This Privacy Policy was last updated on 12/12/2025)
1. Introduction
Welcome to The ADHD Big Sister (“we”, “us”, “our”).
The ADHD Big Sister is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website www.theadhdbigsister.com, sign up to our newsletter, contact us, or purchase and access our online courses/membership: https://resources.theadhdbigsister.com.
This Privacy Policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and applies to users located in the UK, the EU, and internationally.
If you have any questions about this policy, you can contact us at [email protected].
2. Data Controller
For the purposes of data protection law, the data controller is:
The ADHD Big Sister
Operated by: Lindsay Rocke Coaching
Country of establishment: United Kingdom
Business address: 11a Lower Bridge Street Chester CH1 1RS
Email: [email protected]
3. Scope of this Privacy Policy
This Privacy Policy applies to personal data collected through:
Our website
Contact forms
Newsletter sign-ups
Online courses and digital products
This policy does not apply to personal data collected offline for one-to-one or group coaching services. A separate privacy notice will be provided in those cases.
4. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Information you provide directly
Name
Email address
Telephone number
Message content and attachments
Course registration details
b) Newsletter subscriptions
Email address
Subscription preferences
c) Course enrolment and account data
Name
Email address
Telephone number
Login credentials (managed by our platform provider)
Course progress and participation
d) Feedback and surveys
Responses you choose to provide
Opinions and comments
e) Technical data (via cookies)
IP address
Browser type
Device information
Usage data (where consent is given)
5. How We Collect Personal Data
We collect personal data when you:
Submit a contact form
Sign up to our newsletter
Download a free resource
Enrol in one of our courses
Provide feedback or complete surveys
Use our website with cookies enabled
6. How We Use Your Personal Data
We use personal data for the following purposes:
Administering and operating our website
Responding to enquiries and messages
Providing access to online courses and services
Managing customer accounts
Sending newsletters (where you have consented)
Sending course-related communications
Processing payments and issuing invoices
Improving our services through feedback and analytics
Meeting legal and regulatory obligations
7. Lawful Bases for Processing (UK GDPR Article 6)
We process personal data on the following lawful bases:
Consent (Article 6(1)(a))
Newsletter subscriptions
Contact form enquiries
Non-essential cookies
You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link.
Contract (Article 6(1)(b))
Course enrolment
Account management
Payment processing
Legitimate Interests (Article 6(1)(f))
Improving our services
Requesting feedback
Ensuring website security
(These interests do not override your rights and freedoms.)
Legal Obligation (Article 6(1)(c))
Accounting and tax records
Compliance with applicable laws
8. Marketing Communications
We will only send marketing emails where:
You have given explicit consent, or
A soft opt-in applies following a course purchase (you can opt out at any time)
You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
9. Sharing Your Personal Data
We do not sell your personal data.
We may share your personal data with trusted third-party service providers only where necessary, including:
Online Course Platform
Thinkific Labs Inc. (Thinkific)
Used to host and deliver our online courses.
Thinkific acts as a data processor on our behalf.
Your data is stored on secure servers protected by industry-standard safeguards.
Payment Processors
Payments are handled by third-party providers such as Stripe and PayPal.
We do not store or process payment card details ourselves.
Each provider processes personal data in accordance with their own privacy policies.
10. International Data Transfers
Some of our service providers are located outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
UK adequacy regulations, or
Standard Contractual Clauses approved under UK GDPR
11. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
Contact enquiries: up to 12 months
Newsletter subscribers: until you unsubscribe
Course customer data: duration of account plus up to 24 months of inactivity
Financial records: as required by law
We may retain data longer where required to comply with legal obligations or resolve disputes.
12. Your Data Protection Rights (UK & EU)
You have the right to:
Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact [email protected].
We will respond within one month.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
13. International (California) Users
We do not sell or share personal data for commercial purposes.
If applicable, California residents may request access or deletion of their personal data by contacting us.
14. Security
We use appropriate technical and organisational measures to protect personal data, including:
SSL encryption
Secure hosting environments
Limited access controls
While no system is 100% secure, we follow industry best practices to protect your data.
15. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
If you believe a child has provided personal data, please contact us and we will delete it promptly.
16. Cookies
We use cookies and similar technologies to operate our website and improve your experience.
Non-essential cookies (such as analytics or marketing cookies) are only used with your consent.
You can manage or withdraw cookie consent at any time via our cookie banner or browser settings.
A separate Cookie Policy is available on our website.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
18. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, contact: